Refund Policy

  • Please do not accept the shipment if the package appears to be tampered with or damaged. In such cases, please return the shipment and contact our customer support team for assistance.

  • If a return or refund request is approved, Tinfal will provide an exchange or replacement of the eligible product instead of a monetary refund, subject to product availability and verification.

  • We reserve the right to pause deliveries to any part of the country at any time if circumstances warrant. In such cases, we will try to inform customers in advance. If an order cannot be fulfilled due to such circumstances, the customer will be provided with an appropriate resolution as per our policy.

  • Products with an expiry date of less than 3 months at the time of delivery may be eligible for return and exchange, subject to verification. Products with an expiry date of more than 3 months will not be eligible for return or exchange on the basis of expiry.

  • If Customer Care approves a return, the returned product will be inspected before an exchange or replacement is processed. Please allow 5 to 10 days from the date we receive the returned product for verification and processing.

  • You may be eligible for a full or partial exchange/replacement without additional charges in cases such as:

    • Missing accessories or components.

    • Damaged or soiled packaging.

    • Product received in an unacceptable condition.

    • Expired product delivered.

    • Other issues approved by our Customer Care team after verification.

  • A return or exchange request may not be accepted if:

    • Adequate information regarding the issue is not provided.

    • Clear photographs of the invoice, package, product, and box (where applicable) are not provided.

    • The product has been used, damaged, or tampered with after delivery. 

    • The original packaging, invoice, tags, labels, or accessories are missing.

  • Please ensure that the product for which a return or exchange request has been raised remains unused and in its original condition and packaging until the request is resolved.

  • No cash or monetary refunds will be provided as a standard resolution. Where a refund is requested for an eligible return, Tinfal will provide an exchange or replacement of the eligible product instead, subject to availability.

  • All refund, return, and exchange requests are subject to verification and approval by Tinfal. The final resolution will depend on the condition of the product and the circumstances of the request.