Return Policy

  • Customers can request a return or exchange of an eligible product within 24 hours of delivery. To raise a request, please email us with your Order Number and clear images of the product at [care@tinfal.in].

  • If a customer requests a refund, the amount will not be refunded to the original payment method. Instead, the eligible product will be exchanged/replaced with another product, subject to product availability.

  • Please allow us 5 to 10 days from the day we receive the returned package for inspection and processing. We may contact you to verify specific details about the product before approving the return or exchange.

  • The product must be returned unused, undamaged, and in its original packaging, along with the invoice, tags, labels, and accessories, wherever applicable.

  • Returns or exchanges will not be accepted if the product:

    • Has been used or damaged after delivery.

    • Is without an invoice.

    • Has been tampered with.

    • Is without its original packaging.

    • Is missing its original tags, labels, or accessories, wherever applicable.

  • Please do not use the product for which you have raised a return or exchange request.

  • Tinfal or any of its subsidiaries or channel partners will not be responsible for damages caused due to neglect, improper usage, misuse, or wrong application of the product. Such cases will not be covered under our Return & Exchange Policy.

  • Exchange due to allergic reactions, personal preferences, or palatability issues is not applicable.

  • All return and exchange requests are subject to verification and approval by Tinfal.